Shipping policy

Shipping Policy

Last Updated: July 24, 2026

Thank you for shopping with MillaLu! The following Shipping Policy explains how we process and ship your orders.

Order Processing

All of our products are custom printed on demand. Orders are processed after your purchase is placed and payment has been received.

Processing times may vary depending on the product and order volume. Once your order has been processed, you will receive a shipping confirmation email with tracking information, when available.

Shipping Rates

We ship worldwide.

Shipping costs are calculated at checkout based on the weight of your order and the delivery destination.

Orders of $40 or more: FREE Standard Shipping.
Orders under $40: Standard shipping rates are calculated at checkout.
Express Shipping (DHL): Available at checkout for an additional charge.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

Standard Shipping: 10–17 business days.
Express Shipping (DHL): 3–7 business days.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Delays

Delivery times may be affected by factors beyond our control, including:

Weather conditions.
Carrier delays.
Customs processing (for international orders).
Holidays or high order volume.

We appreciate your patience should any unexpected delays occur.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing tracking information, if available. Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders that are delayed, lost, or delivered to an incorrect address due to inaccurate information provided by the customer.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.